Grocery
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Our Polices 

Home Delivery Service

The Next Door Market Home Delivery is fast and convenient for all our customers, we try extremely hard to meet our customer's needs and satisfaction. Please read the guidelines on our delivery policy and services below! 

 

  • Service will be available Sunday - Sunday, between 3:00 pm and 6:00 pm,

  • Orders must be placed by 6:00 pm the day prior to delivery. 

  • We’ll deliver to 10 miles each area Louisville, Indiana, Florence, Covington and small Counties.  

  • Payments can be made by credit card or cash. 

  •  Coupons will be accepted.

  • There is a $10 fee per delivery within 10 miles raidus ,and $2.00 per mile beyond the 10 mile radius.  

  • Staff will call you the morning to confirm your order, including any questions they have if substitution is necessary.

  • Staff will complete your order we will call 15 minutes before delivery time. 

  • Cancellation should be 1 day prior to ordering. 

  • We do accept same-day delivery if orders are in by 10:00 am the same day. 

Shipping Services

The Next Door Market Shipping Services are fast and convenient for all our customers, we try hard to meet our customer's needs and satisfaction. Please read the guidelines on our shipping policy and services below! 

 

  • Shipping orders are available Sunday - Sunday from 9:00 am - 6:00 pm. 

  • Orders must be placed by 12:00 noon to have orders sent out the same day. 

  • We ship to Louisville, Cincinnati, Florence, Indiana, Convington, and small Counties. 

  • Payments can be made by credit card or cash. 

  • Coupons will be accepted.

  • There is a $15+ fee per shipment 

  • Staff will call you the morning to confirm your order, including any questions they have if substitution is necessary.

  • Cancellation should be 1 day prior to ordering. Failing to cancel an order in a timely manner will be a $20.00 fee. 

In-store Pick Up Services 

 

  • Services for returns are Sunday - Sunday, between 9:00 am and 9:00 pm.

  •  The customer should have the order number in place at the time of purchase. 

  • Coupons will be accepted 

  • Credit cards and cash will be accepted 

  • There is no fee for pick up orders 

  • Staff will call you the morning of your pick-up to confirm your order, including any questions they have if substitution is necessary.

  • Cancellation should be one day prior to the order is put together. 

  • Pick-up orders must be put in the day prior to getting the order the next business day. 

Return Policy 

 

The Next Door Market Grocery tries its best to help and full fill our customer's needs. We do accept returns on certain of our online and in-store purchases. We give customers 30 days to return items at our store. Please read the guidelines about our return policy. 

 

  • Services for returns are Sunday - Sunday, between 9:00 am and 9:00 pm.

  • Returns are 30 days only rather in-store or online for cashback or refunds.  

  • All products must be sealed, and not tampered with or opened. 

  • The print receipt must be in place upon returning goods. 

  • If a return is passed 30 days a store credit or gift card will be approved with no cashback.

  • Staff will collect name, number, address, item information for our records only.

  • Bigger orders will have to be determine by the general manager.